INFORMATION ABOUT YOUR SHIPMENTS
DHL Parcel maintains all national and international operations for its clients during the state of alarm,
also guaranteeing the supply and distribution of basic and pharmaceutical products.
DHL will maintain operations throughout the territory of Spain and Portugal as normally as possible, taking into account the strategic importance of our sector at this time, giving priority at all times to the health and safety of people.
The international service will continue to take place, as the closure of borders does not affect the transport of goods. However, due to border controls, we cannot guarantee the usual delivery times. At DHL Parcel we will do our best to offer the best quality service.
In accordance with restrictions imposed at various destinations, deliveries will be made without a signature to avoid physical contact. We apologize in advance for any inconvenience this may cause.
On the other hand, due to the mixed typology of our collection points at European level (post offices, stationers, gas stations, etc.), it is possible that some establishments are forced to close due to government restrictions that are being implemented in the different countries.
Hygiene and safety measures
At DHL Parcel we have taken the hygiene and prevention measures recommended by the WHO to guarantee the health of our people and our customers. Our couriers will be equipped with mask and gloves. Additionally, customers will be able to sign on the package label and using their own ballpoint pen, rather than sign on the PDA.
Given the uncertainty of this complicated and unprecedented situation, we will adapt our decisions on a daily basis according to its evolution, always with the aim of minimizing the economic impact that we all may suffer and maintaining our service, as well as guaranteeing the health of our people and those with whom we come into contact.
For any news, stay tuned to our website and social networks
Stay tuned to our website and our Linkedin profile, where we will share any news that may affect your shipments.