Is electronic billing safe?
Yes, it is. Electronic billing is safer than many traditional ways of sending and receiving financial data. Information is encrypted using an https secure connection. An online billing service enables you to have an accurate, faster and more efficient accounts payable service.
Does electronic billing allow me to see DHL waybills?
Yes. You can view and obtain a free download of your waybills.
Is DHL electronic billing free of charge?
Yes. There is no cost entailed in receiving your invoices online.
How to view your e-invoice
Click on the link in your notification e-mail. This will take you directly to the DHL Parcel Customer Area. Or open the attachment to the e-mail and view your PDF invoice.
When will my shipment arrive?
What payment methods can I use with DHL?
A DHL account is highly recommended if you ship frequently. It offers you negotiated price savings and the opportunity to pay by monthly invoice. Less frequent shippers can pay by cash. Contact us for further information
If a DHL delivery was not delivered by the specified time, can I request a credit from DHL?
How do I make a loss/damage claim for a DHL shipment that failed to arrive or was damaged?
If your shipment failed to arrive, it is important that you contact customer service with an accurate description of the goods and their packaging as soon as possible. Our "found shipment centers" retain items that were not properly addressed or that became detached from their packaging. It is possible that they will be able to reunite you with your shipment. If this is not possible, please contact Customer Service to file a report.
Please note that damage to goods in transit is frequently the result of inadequate packaging.
What is the maximum size of package I can send?
I intend to buy some products from an overseas vendor that uses DHL to ship. Will I have to pay import duty on the items I purchase?
You will have to discuss this with the vendor. It depends on the type of commodity you are purchasing, the value of the goods, how the vendor labels them for customs purposes and into which country you are importing them. If customs imposes a charge, DHL will pay this in the first instance, however, you are advised to pay this sum irrespective of whether you accept delivery of the goods.
Our company would like to begin exporting products to several countries. We have no previous experience of this, can DHL advise us?
I was charged duties and taxes by customs for an item purchased online. Why wasn't this included as part of the overall shipping costs?
Please be aware that when purchasing goods via internet sites, some or all of these goods may not originate in your home country. When goods are not sent domestically or within a single customs union, you are liable to pay any inbound duties and taxes that your local customs authority deems appropriate. Duties and taxes are most typically not included in the price of the goods you purchase online.
DHL pays the customs authority any duties and taxes that are due on the goods on your behalf when they enter the country. This simple process ensures that our courier can deliver your goods in the shortest possible transit time. Please note that we only release the goods to you upon the full repayment of any duties and taxes that were advanced on your behalf.
I am a new user and I want to register. Which invoice should I enter?
You must wait until you receive your last DHL invoice. In the event you have not generated any but wish to start using the customer area, please contact your sales agent.
Can I only track those online shipments requested via the internet?
You can track any shipment or delivery associated with your DHL account.
How far back in the shipment history can I check?
You can check shipments processed in the last 30 days but in special situations, this period could be extended.
The reference field in the tracking option only displays 17 characters. What is the reason?
Even if the list of shipments only shows 17 characters, you can enter up to 35 characters in the reference field.
Can I manage incidents for shipments that have already been delivered?
No. You can only manage incidents relating to shipments pending delivery. As such, if you are searching for all the incidents in the last month, you should tick "pending" for each of them.
How do I get an Electronic Proof of Delivery?
Just click on the Get Proof of Delivery link for the shipments you wish to track. Or get up to 25 Proofs of Delivery at once (to do so you need to have a DHL account).
Why do some Proofs of Delivery not include signatures?
There may be some instances in which, for operational reasons, a digital signature could not be captured and thus does not appear on the Proof of Delivery. But the document should still include who signed for the shipment and the date and time it was delivered. If an electronic signature is available, the link on the tracking results will always say Get Signature Proof of Delivery.
What does the Proof of Delivery "table" provide?
When you request multiple Proofs of Delivery, you have the option of formatting the document as a table automatically - simply select the table option. This gives you an at-a-glance reference for several shipments on a single page. Why not try it out?
Why do I have to agree to the Electronic Proof of Delivery Terms and Conditions?
To ensure that the information provided is used for its intended purpose and that purpose only, and to confirm delivery of a particular shipment tendered via DHL by, for, or to you.