Please package your return parcel as safe as possible with firm packing material. The outer packaging has to be stable. The heavier or larger the consignment is, the stronger the sealing material has to be. It is OK to reuse the original packaging if you haven’t disposed of it.
Please stick the address label on the parcel, so that it is legible. Please don’t put the address label on the edge of the parcel. Please stick return label over the original label, so that barcodes of original label are not visible anymore.
3. How to send it back?
Send your return via any post office and Point POST. For further information, please visit our website: www.post.lu/particuliers/colis/retours
Does your shipper offer you a free pick-up? Verify via the link below and book your free pick-up: www.post.lu/pickup
Please prepare your inbox-receipt. It will be signed by our agent. The receipt is a proof of handover for you.
5. Need help?
Call our Customer Service for free: 8002 8004