BUSINESS CUSTOMER AREA
What is the customer area?
It is an exclusive online area specially designed for customers using the national road transport service (Europlus Domestic). The customer area provides access to numerous functions related to the management of your shipments such as:
- Proof of Delivery verification and download
- Request a pick-up
- Consult your pick-ups history
- Proactive management of shipments with incidents (unknown addressee, rejected goods, company closed, notice left)
To gain access to this area, all you need is a DHL account for national road services (Europlus Domestic). Simply register to start using the application.
Business customer area FAQ
I am a new user and I wish to register. Which invoice should I enter?
You must wait until you receive your last DHL invoice. In the event you have not generated any but wish to start using the customer area, please contact your sales agent.
Can I only track those online shipments requested via the internet?
You can track any shipment or delivery associated to with DHL account.
How far back in the shipment history can I check?
You can check shipments processed in the last 30 days but in special situations, this period could be extended.
The reference field in the tracking option only displays 17 characters. What is the reason?
Even if the list of shipments only shows 17 characters, you can enter up to 35 characters in the reference field.
Can I manage incidents for shipments that have already been delivered?
No. You can only manage incidents relating to shipments pending delivery. As such, if you are searching for all the incidents in the last month, you should tick "pending" for each of them.